One is a very tiny number.
However, it can have a tremendous impact on your
revenues. Here are some ideas to consider:
§ Make one more cold call
every day. One extra call a day equals 260 calls
in a year. How many meetings could you set up
with this number of calls and how many of those
meetings could you turn into sales? Consider
your current conversion ratio and think of the
impact on your business.
§ Suggest one additional
item to every customer. This is particularly
important if you sell lower priced items or work
in a retail environment. Too many sales people
are focused only on getting the initial sale.
However, almost everyone has additional items,
products, or services that could beneficial to
their customers.
§ Invest one day per
month developing your skills. Many of the most
successful people in business invest in
themselves. They attend workshops, conferences,
and participate in webinars and tele-seminars on
a regular basis. Considering that the majority
of people do not invest in developing their
skill, you can quickly out-pace your coworkers
and competition.
§ Read one book every
month. Expanding your knowledge will help you
become more successful. Read books related to
your industry or that will provide insight to
helping you improve your skill in a specific
area.
§ Ask one more question
during each sales call. Before you starting
“pitching” your product or service, ask your
prospect one more question. This question might
give you the additional insight you need to more
effectively position your product or service.
§ Pause for one moment
longer than usual before responding to a
prospect’s question or request. Known as the
pregnant pause, this often prompt the other
person to blurt out something they had not
intended to say. The secret behind this strategy
is that most people are uncomfortable with
silence and will begin talking to fill the
“dead” air space.
§ Get to the office one
hour early. Remember the expression “The
early bird gets the worm”. That one extra
hour first thing in the morning can be the most
productive time of the day. You have a better
chance to reach decision-makers, there are fewer
distractions, and you can often achieve more in
that 60 minutes than in several hours.
§ Address objections one
more time before giving up. Too many sales
people give up too soon when faced with
objections. I’m not suggesting that you beat
your customer into submission in order to close
the sale. However, I do recommend that you
tackle each objection one more time before you
give up.
§ Send one more email to
the prospect who has been sitting on the fence.
Sometimes, people need that little push and
encouragement to move forward. But, many cases,
their time is occupied by other projects and
priorities which means they are not focused on
your solution. Gentle reminders are often
appreciated providing you don’t follow up so
frequently you appear to be stalking them. Even
though they may not be ready to make that
particular buying decision, you will help keep
your name in their mind.
§ Ask for an endorsement
or testimonial one more time. Endorsements and
testimonials are greatly underutilized by most
people in business today. Quite often we ask a
client for a testimonial but because they have
other priorities, they forget. Call them or send
an email and politely request the testimonial
again.
§ Suggest one more idea
to help a customer improve their business.
Schedule a breakfast meeting or lunch with your
customers but instead of trying to sell them
something, focus on learning more about their
particular challenges. Offer solutions that do
not include your products or services and your
customers will begin to see you more as a
partner than a supplier.
§ Send one more thank you
card or note. Very few sales people make the
effort to thank their customers. You can stand
out from the crowd by sending handwritten notes
to thank customers for their most recent order,
meeting with you, or sending an on-time payment.
You can also send a note when you see their
company mentioned favorably in the news.
Although it is a tiny number, one
can make a very powerful impact both on your top
line sales and bottom line profits. One extra
sale every day, week or month – depending on
your business, can make a significant impact on
your sales by the end of the year.
The next time you think about
giving up on a high-potential prospect, consider
the fact that you might be just one phone call,
email, or letter away from making the sale.
© 2006 Kelley Robertson, All
rights reserved.
Kelley Robertson, President of
the Robertson Training Group, works with
businesses to help them increase their sales,
negotiate more effectively, and motivate their
employees. Receive a FREE copy of “100 Ways to
Increase Your Sales” by subscribing to his free
newsletter available at http://www.RobertsonTrainingGroup.com.
Kelley speaks regularly at conferences, sales
meetings, and corporate functions. For
information on his programs contact him at
905-633-7750 or
Kelley@RobertsonTrainingGroup.com.
